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How should I declare the Unit of Measurement for the HS code I am using in my permit application if the Unit of Quantity?
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Answer:
You are required to declare a valid Unit of Measurement (UOM) based on the information indicated on the invoice. For example, if the invoice has indicated the quantity as 25 pieces, you should declare 25 numbers (NMB). Click here for the list of valid Unit of Quantity.
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What is the procedure for a shipment imported under a Through House Bill of Lading (B/L) and exported within the same Free Trade Zone?
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Answer:
You must indicate the Ocean B/L No. on the Through House B/L and submit it to the Inward and Outward carrier's agents within 10 days of the arrival of the vessel and 7 days of the departure of the vessel.
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How do I activate my entity's Customs Account to conduct import and export activities in Singapore?
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Answer:
Please request the Key Personnel (e.g. owner, partner or director) whose record is registered with the Accounting and Corporate Regulatory Authority (ACRA) or relevant Unique Entity Number (UEN) Issuance Agency to log in using his/her CorpPass to the “ Activation of Customs” Account” eService to activate your entity's Customs Account.
You may refer to the “ User Guide” on the steps to activate your entity's Customs Account from the same page.
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I have ordered some items online and arranged for delivery by post (i.e. SingPost). I have yet to receive my parcel. Can Customs let me know the status of my parcel?
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Answer:
All postal articles arriving in Singapore are subject to Customs clearance by officers from the Immigration & Checkpoints Authority (ICA). Please refer to ICA’s website here for more information on the collection of postal parcels.
You may wish to note that parcels will be retained if there is no commercial invoice attached. Individuals will be informed by letter to collect the parcel personally, or by an authorised representative at the Singapore Post Centre (SPC). The letter and commercial invoice must be produced during collection. Alternatively, individuals may arrange to have the parcel delivered to them after faxing the letter and invoice to ICA, and authorising Singapore Post to deliver the parcel for a fee.
You may also wish to contact SingPost at 1605 or 1800 2225777 to check on the status of your parcel. Please ensure that you have your parcel’s tracking number on hand.
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If I do not have the Bill of Lading (B/L) in time to declare the B/L number in the Out (DRT) export permit application, what should I do?
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Answer:
You may declare the cargo booking reference number in the "Bill of Lading (B/L) number" field in your permit application if the B/L has not been issued yet. Once the B/L number is available, you may proceed to update the information by submitting an amended application on TradeNet.
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