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How do I check my e-invoice/ payment status?
Answer:
Vendors that have submitted e-invoice can login to Vendors@Gov and view the statuses of your invoices within the past 180 days on the homepage. You may also choose to navigate the different invoice status tabs on the homepage to access the invoices of a particular status. The payment of your E-invoice will be made on the payment schedule date. The payment schedule date is calculated based on the payment term you have selected for your e-invoice.
Example: If your e-invoice payment term is 30 days and the E-invoice date is 1st July, your E-invoice payment schedule date will be on 31st July.
As E-invoice submitted in Vendors@Gov are processed by your client agency, you should contact the liaison officer at your client agency to check on your e-invoice status if you do not receive the payment after the payment schedule date.
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How do I register or login to Vendors@Gov portal?
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How do I view or update my vendor record details?
Answer:
Vendors can view or update their vendor record details such as Name, Email, Address, Contact, GST or Bank Details online through Vendors@Gov Portal. To view or update your vendor record details, you may login to Vendors@Gov Portal and navigate to 'Update Vendor Details'. For more information, please refer to ' Create and Update Vendor Record Guide'.
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Why am I unable to log into Vendors@Gov portal with CorpPass?
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Why did I receive a message "Please be informed that a Vendor ID(s) has been erroneously entered for your CorpPass account. Kindly seek assistance from your CorpPass administrator to remove the value."?
Answer:
You will receive an error message if your organisation’s Vendors@Gov e-service was not set up correctly at CorpPass. If your organisation has only one Vendor ID that is UEN/ CorpPass Entity ID at Vendors@Gov, when assigning the Vendors@Gov e-service via CorpPass, your CorpPass Administrator should leave the Vendor ID field blank. Please approach your CorpPass Administrator¹ to remove the value keyed in under the Vendor ID field if any. However, if your organisation has other Vendor ID(s) that is not the UEN/ CorpPass Entity ID, your CorpPass Administrator will need to enter all Vendor ID(s) (including your organisation’s UEN/ CorpPass Entity ID) at the Vendor ID fields when assigning the Vendors@Gov e-services. For more information, please refer to slide 8/26 of User Guide. ¹CorpPass Administrator is the person authorised by the Registered Officer (RO) to create CorpPass User accounts and manage user access to Government e-services for the entity. To find out who is your CorpPass Administrator, you may contact CorpPass for advice.
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Why is my vendor record still not approved?
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How do I register or login to Vendors@Gov portal?
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How do I submit an e-invoice at Vendors@Gov?
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How do I register and login to Vendors@Gov as UEN/ ACRA Registered Entities/ Sole Proprietors?
Answer:
UEN/ ACRA registered entities and Sole Proprietors are required to register for CorpPass to access Vendors@Gov. The company's/ organisation's authorised person or employee can login to Vendors@Gov with CorpPass after the Vendors@Gov e-service has been assigned to the user’s CorpPass account at CorpPass Portal. Authorisation of employees to access your company’s/ organisation’s Vendors@Gov account will be done at the CorpPass portal. Authorisation is done by the CorpPass Administrator, who is appointed by the Registered Officer (“RO”). The RO is the person officially registered with the entity under ACRA or any UEN-issuance agency.
For more information on CorpPass, please visit www.corppass.gov.sg or refer to the Vendors@Gov FAQs on CorpPass under Online Help - ’02 Getting Started / Login Matters’.
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Why is my vendor record still not approved?
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How do I view or update my vendor record details?
Answer:
Vendors can view or update their vendor record details such as Name, Email, Address, Contact, GST or Bank Details online through Vendors@Gov Portal. To view or update your vendor record details, you may login to Vendors@Gov Portal and navigate to 'Update Vendor Details'. For more information, please refer to ' Create and Update Vendor Record Guide'.
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