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01 General
02 Regulation and practice
03 Salesperson registration and estate agent licensing application
04 Real estate salesperson/ Real estate agency courses, examinations, and qualifications
05 Continuing professional development (CPD)
06 Prescribed estate agency agreements
07 Dual representation
08 Commissions
09 Monies related to property transactions
10 Rental transactions
11 Advertisements
12 Anti-Money Laundering and Countering the Financing of Terrorism measures
13 Complaint handling and dispute resolution
14 Consumer education
15 Property Agents' Transaction Records Initiative
16 Suspension of activities at workplace premises to further reduce COVID-19 transmission
17 Estate Agents (Amendments) Bill
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How is the commission amount decided and does CEA fix commission rates?
Answer:
CEA does not regulate the commission rates charged by property agents. Commissions are determined by market forces.
Consumers should discuss with their property agent*, compare and negotiate the best rates for the services required, before agreeing to the commission amount and engaging the property agent. The amount should be stated in CEA’s Prescribed Estate Agency Agreement signed between the consumer and the property agency.
Consumers should also check whether GST is factored into the commission, and the total amount payable. The commission rate and GST (if applicable) should also be stated in CEA’s Prescribed Estate Agency Agreement signed between the consumer and the property agency.
*Under the Estate Agents Act, estate agents refer to estate agency businesses (sole proprietors, partnerships and companies). Such businesses are commonly known as property agencies. Salespersons refer to individuals who perform estate agency work. They are commonly known as property agents.
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What are the Continuing Professional Development (CPD) requirements that I need to fulfil to renew my licence or registration for the following year? Are there any courses that salespersons or Key Executive Officers have to take on a regular basis?
Answer:
The Continuing Professional Development (CPD) framework ensures that KEOs, practising directors or partners, and salespersons possess the necessary professional knowledge in estate agency work and continuously upgrade themselves by keeping abreast of the changes in government policies and procedures. From 1 October 2019 onwards, KEOs, practising directors or partners, and salespersons must fulfil a total of six credits under the new CPD framework - four credits under Professional Competencies and two under Generic Competencies. Courses related to professional competencies offer salespersons opportunities to develop and deepen their knowledge in estate agency work. These will be grouped into three categories: laws and regulations, property markets, and other related estate knowledge. Courses related to generic competencies will contribute towards salespersons’ overall personal development and sharpen their “soft skills”. These are grouped into 18 categories, including those on leadership, digital literacy, communication, and creative thinking. CEA may introduce mandatory courses in future as and when there are suitable ones for the industry practitioners.
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Where can I check a property agent's HDB resale flat transaction records?
Answer:
You can view HDB resale flat transaction records of property agents for the past 24 months via CEA’s Public Register. Fill in the details of the property agent in the search field and the agent’s details will be displayed. Then, click on the “View HDB Resale Transactions Records” tab to view the property agent’s records.
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Does a property agent's duties end after the tenancy agreement is signed and the property is handed over to the tenant?
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What is the process if a salesperson, KEO, or practising director/partner leaves the industry but wishes to apply for registration after a certain period?
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How do I check my Continuing Professional Development (CPD) fulfilment?
Answer:
You may check your Continuing Professional Development (CPD) fulfilment status via CEA's My CPD Portal.
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How do I lodge a complaint with CEA?
Answer:
You may log in with your SingPass to lodge your complaint, along with the supporting documents, via the complaint form* on our website. If you do not have a SingPass account, check if you are eligible to apply for an account. If you are unable to apply for a SingPass account, please contact CEA for further assistance. *For each complaint, CEA looks into the facts and circumstances of the case based on the evidence provided. As part of investigation work, CEA may send a copy of the complaint, including details such as the complainant’s name and the property transacted, to the estate agent concerned to obtain relevant facts of the case. Therefore, it is not possible for CEA to grant complainants anonymity.
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How do I renew my licence or registration?
Answer:
For information on the renewal or auto-renewal of estate agent licences, refer to the Renewal of Estate Agent Licence webpage.
For information on the renewal or auto-renewal of salesperson registrations, refer to the Renewal of Salesperson Registration webpage.
If you did not renew your salesperson registration or estate agent licence during the annual renewal exercise in October, you are not allowed to conduct any estate agency work in the following year. This is because your salespersons registration or estate agent licence would have lapsed after 31 December.
If you would like to continue to practise as a salesperson or operate as an estate agent, you may do the following:
For salespersonsFor estate agents
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