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01 General
02 Regulation and practice
03 Salesperson registration and estate agent licensing application
04 Real estate salesperson/ Real estate agency courses, examinations, and qualifications
05 Continuing professional development (CPD)
06 Prescribed estate agency agreements
07 Dual representation
08 Commissions
09 Monies related to property transactions
10 Rental transactions
11 Advertisements
12 Anti-Money Laundering and Countering the Financing of Terrorism measures
13 Complaint handling and dispute resolution
14 Consumer education
15 Property agent transaction records initiative
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How can I contact CEA?
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What are the checks that I need to do regarding rental of residential properties?
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Answer:
The Digitalised Property Transactions Workgroup has developed checklists for the renting of HDB flats and private residential properties. We encourage landlords, tenants, and property agents to use the checklists to conduct the necessary verification and due diligence checks required during rental transactions prior to executing a tenancy agreement.
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What is the data range for property agents’ transaction records in the Public Register?
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Answer:
CEA’s Public Register will reflect completed HDB resale transactions facilitated by property agents within the last 24 months from the date of access. For example, on 28 February 2019, records of HDB resale transactions completed from 1 February 2017 to 31 January 2019 will be reflected in the agents’ individual profiles.
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Where can I check a property agent's HDB resale flat transaction records?
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Answer:
You can view HDB resale flat transaction records of property agents for the past 24 months via CEA’s Public Register. Fill in the details of the property agent in the search field and the agent’s details will be displayed. Then, click on the “View HDB Resale Transactions Records” tab to view the property agent’s records.
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Where can I view property agent’s transaction records for non-HDB resale transaction?
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Answer:
Currently, only HDB flat resale transactions facilitated by property agents are reflected on CEA’s Public Register for now. Completed HDB residential sub-lease and private residential transactions that are facilitated by property agents will be available from end-2019.
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Does a property agent's duties end after the tenancy agreement is signed and the property is handed over to the tenant?
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What is the process if a salesperson leaves the industry but wishes to apply for registration after a certain period?
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How do I check my Continuing Professional Development (CPD) fulfilment?
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Answer:
You may check your Continuing Professional Development (CPD) fulfilment status via the My CPD Portal.
For the list of upcoming core CPD courses, you can visit the CPD Course Directory.
You may also refer to the Course Directory for the upcoming CPD courses under professional competencies after the rollout of the new CPD framework from 1 October 2019 onwards.
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How do I lodge a complaint with CEA?
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Answer:
You may log in with your SingPass to lodge your complaint, along with the supporting documents, via the complaint form* on our website. If you do not have a SingPass account, check if you are eligible to apply for an account. *For each complaint, CEA looks into the facts and circumstances of the case based on the evidence provided. As part of investigation work, CEA may send a copy of the complaint, including details such as the complainant’s name and the property transacted, to the estate agent concerned to obtain relevant facts of the case. Therefore, it is not possible for CEA to grant complainants anonymity.
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How do I renew my licence or registration?
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Answer:
For information on the renewal or auto-renewal of estate agent licences, refer to the Renewal of Estate Agent Licence webpage.
For information on the renewal or auto-renewal of salesperson registrations, refer to the Renewal of Salesperson Registration webpage.
If you did not renew your salesperson registration or estate agent licence during the annual renewal exercise in October, you are not allowed to conduct any estate agency work in the following year. This is because your salespersons registration or estate agent licence would have lapsed after 31 December.
If you would like to continue to practise as a salesperson or operate as an estate agent, you may do the following:
For salespersonsFor estate agents
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