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CATEGORY FAQs

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    • 01 General
    • 02 Regulation and practice
    • 03 Salesperson registration and estate agent licensing application
    • 04 Real estate salesperson/ Real estate agency courses, examinations, and qualifications
    • 05 Continuing professional development (CPD)
    • 06 Prescribed estate agency agreements
    • 07 Dual representation
    • 08 Commissions
    • 09 Monies related to property transactions
    • 10 Rental transactions
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    • 12 Anti-Money Laundering and Countering the Financing of Terrorism measures
    • 13 Complaint handling and dispute resolution
    • 14 Consumer education

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Hot Topics
How can I update my personal particulars?
Answer: Salespersons should approach their estate agents to update any changes in their particulars.

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How do I check my Continuing Professional Development (CPD) fulfilment?
Answer:

Salespersons can check their Continuing Professional Development (CPD) fulfilment status via CEA’s My CPD Portal.



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How do I update my attendance for Continuing Professional Development (CPD) activities?
Answer:
For core CPD activities, the course providers will update your attendance in the My CPD Portal. For non-core CPD activities, you can submit your attendance through the portal or submit a copy of the course certificate/email of attendance to your estate agent. Your Key Executive Officer (KEO) and his authorised users are able to update your attendance in the portal. 


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What is the process if a salesperson leaves the industry but wishes to apply for registration after a certain period?
Answer: How long has the salesperson been deregistered?
Salespersons who have left the industry for more than 2 years
Salespersons who have left the industry for up to 2 years

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Most Popular Questions
Does a property agent's duties end after the tenancy agreement is signed and the property is handed over to the tenant?
Answer: Select if you are a:
Landlord

or

Tenant

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What is the process if a salesperson leaves the industry but wishes to apply for registration after a certain period?
Answer: How long has the salesperson been deregistered?
Salespersons who have left the industry for more than 2 years
Salespersons who have left the industry for up to 2 years

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How do I check my Continuing Professional Development (CPD) fulfilment?
Answer:

Salespersons can check their Continuing Professional Development (CPD) fulfilment status via CEA’s My CPD Portal.



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How do I lodge a complaint with CEA?
Answer: You may log in with your SingPass to lodge your complaint, along with the supporting documents, via the complaint form* on our website. If you do not have a SingPass account, check if you are eligible to apply for an account. 
  
You can also send us your queries, feedback, or compliments for your property agent via our feedback form.
 
*For each complaint, CEA looks into the facts and circumstances of the case based on the evidence provided. As part of investigation work, CEA may send a copy of the complaint, including details such as the complainant’s name and the property transacted, to the estate agent concerned to obtain relevant facts of the case. Therefore, it is not possible for CEA to grant complainants anonymity.  


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How do I renew my licence or registration?
Answer:

For information on the renewal or auto-renewal of estate agent licences , refer to the Renewal of Estate Agent Licence webpage.

For information on the renewal or auto-renewal of salesperson registrations , refer to the Renewal of Salesperson Registration webpage.



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