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How do I apply for a Casino Exclusion/Visit Limit?
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How do I apply for a job in the casino?
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Answer:
Casino employees performing gaming-related functions are known as special employees; they are required to be licensed by CRA. If you wish to be a special employee, you will first need to seek employment with a casino operator who will submit your application for a Special Employee Licence (SEL) to CRA for assessment of your suitability for a SEL.
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How can I appeal against a decision made regarding a patron dispute?
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Answer:
The patron dispute resolution process is as follows:
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Patron dispute arises as to alleged winnings, alleged losses or the manner in which a casino game is conducted. Patron raises the issue with the casino operator.
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If there is no resolution of the patron dispute between the patron and the casino operator, the patron may request for a CRA Inspector to investigate into the dispute by completing and submitting a Patron Dispute Form to CRA. |
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A CRA Inspector will investigate and determine whether payment should be made. If the patron or casino operator is dissatisfied with the decision of the CRA Inspector, the patron or casino operator may appeal to the Patron Dispute Committee by completing and submitting a Reconsideration Form to the PDC Secretariat.
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The Patron Dispute Committee will reconsider the decision of the CRA Inspector and decide whether to confirm, vary or reverse the decision of the CRA Inspector. If the patron or casino operator is dissatisfied with the decision of the Patron Dispute Committee, the patron or the casino operator may appeal to the Authority by completing and submitting an Appeal Form to the Authority.
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The Authority will come to a decision on the appeal and may confirm, vary or reverse the decision of the Patron Dispute Committee. The decision of the Authority is final.
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Are you appealing against:
CRA inspector’s decision regarding a patron disputeDecision of the patron dispute committeeAuthority’s decision regarding a patron dispute
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How is a CRA Inspector able to help me resolve a patron dispute?
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Answer:
A CRA Inspector is empowered under the law to conduct investigations into a patron dispute to determine whether payment should be made.
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Who can I speak to on problem gambling?
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Answer:
If you need more information or assistance on problem gambling, you may call the National Problem Gambling Helpline at 1800-6-668-668 or via the Webchat on the NCPG website.
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