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    • Identity Cards (IC)
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      • IC Registration e-Service
      • Collection of IC
        • For 15-year-olds
        • For 30/55-year-olds and above
        • Collection of IC at iCollect
        • Collection of IC at Alternate Sites
      • Change of Residential Address
      • Change of Particulars
        • General
        • Minors below 21 years old
        • Permanent Residents
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      • Loss of IC
      • Surrender IC
      • Replacement Fees
    • Passport
      • General
      • Passport Application
        • Online Application
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        • Passport Payment/Refund
      • Passport Collection
        • General
        • ICA Building
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    • Citizenship
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    • Permanent Residence Services
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        • Certificate of Identity
        • Application
        • e-Appointment
        • General
        • Renewal of REP
        • Transfer of REP
        • Use of eIACS
      • Renunciation of PR
      • Global Investor Programme (GIP)
    • Visit Pass
      • Pre-Marriage LTVP Assessment (PMLA)
        • Technical Support
      • General
    • Long-Term Visit Pass (LTVP)
      • General
      • Application
      • Payment
      • Completion of Formalities
      • Collection of Long-Term Pass Card
      • Collection of LTVP at Alternate Sites
      • Loss of Valid LTVP/STP Card
      • Cancellation of LTVP
      • Update Passport Details/Residential Address For LTVP Holder
    • Working under LTVP
      • General
      • Letter of Consent (LOC) to work
      • Payment
    • Short-Term Visit Pass (STVP)
      • General
      • Application
    • Visitor to Deliver a Child In Singapore
    • Student's Pass
      • General
      • Short Course
      • Application
      • Payment
      • Security Deposit
      • e-Appointment
      • Completion of Formalities
      • Collection
      • Loss of Valid Student's Pass Card
      • Update Passport Details For STP Holder
    • Report to VSC Appointment
    • Visa
      • General
      • Entry
      • Visa Validity
      • Application
        • Documents required
      • Payment
      • Processing Time
      • Application Outcome
    • Travellers
      • General
      • Entry
      • Exit
    • Automated Clearance
      • Application for e-IACS
      • Motorbikes Lane
      • Passenger Hall
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    • APEC Business Travel Card (ABTC)
      • General
      • Eligibility
      • Application
      • Payment
      • Collection
      • Cancellation of Card
        • Termination
      • Technical Enquiries
    • SG Arrival Card
      • General
      • SGAC with Electronic Health Declaration for COVID-19
      • Technical Assistance
    • Birth and Death Registration
      • Birth and Death Extract
      • Birth Registration
      • Death Registration
    • General
      • Revitalised ICA Crest
      • Technical Support
    • MyICA
    • Photo Requirements
    • Immigration Exemption Order (IEO)
    • Cargo Clearance
      • General
      • Export
      • Import
      • Postal Article

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Most Popular Questions
How to obtain a Visa?
Answer: You will be required to apply for a Visa if you hold a travel document issued by one of the following countries listed at https://va.ecitizen.gov.sg/flexAnsAPI/UrlHandler.aspx?MesId=23025690&MgpId=23025690&GPFId=0&PId=7840075&Source=Browse&UrlSeq=1&CType=1&SId=99b90669-549a-423f-8b9d-db00da9b47a8&LangId=1. You can apply for an entry visa at the abovementioned link.
Who do I contact if I encountered problem during the submission of visa application?
What if I do not have Singpass account
What are the documents required for visa applications?

23025690
How do I submit a PR application via the e-PR system?
Answer: You can submit a PR application via the e-PR system through ICA's website at www.ica.gov.sg. It is advisable that you read through the "Step-by-Step Guide", "Frequently Asked Questions (FAQs)" & "Explanatory Notes and Document List" on e-PR system before submitting your application online.

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Do I need a visa to Singapore?
Answer:

You will require a visa to travel to and seek entry into Singapore if you hold a travel document issued by one of the countries or places as listed.

If you are unable to find your country/places and the passport types in the list, please forward a clear scanned copy of the passport\travel document's front cover and particulars page (i.e. showing holder's full name, nationality, passport number and its date of issue/expiry) to ICA for assessment.

You may write to ICA_SAVE_Helpdesk@ica.gov.sg for assistance.


23025659
I submitted my passport application but have not received any outcome / notification from ICA. Where can I check the status of my application/get the file reference number?
Answer:
The processing time for a passport is about one week upon the receipt of the application. It may take longer during peak periods. Your application will be delayed if your photograph does not meet requirements. You will be notified of the outcome through a notification card by mail or email (for applicants who had entered a valid email address in their online application).
 
You may enquire the status of your application by logging into MyICA at www.ica.gov.sg with Singpass 2FA.
 
Alternatively, you may write in to ica_apples_administrator@ica.gov.sg for more information.
 
 


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Are there any extra charges/fees involved if I opt to collect my passport from a Post Office?
Answer: There will be a service fee payable to SingPost for the successful collection of each ICA document at designated post offices. For more information, please go to SingPost's website or call SingPost's hotline at 1605.

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