The processing time for a passport application is around one to two weeks upon the receipt of the application. The processing time will be longer if your photograph does not meet our
photo requirements. You will be notified of the outcome through a notification card by mail or email*.
You may enquire the status of your online application/get your file reference number by logging in to
MyICA with Singpass.
For passport applications submitted by post or deposit box, you may enquire the status via our
e-Service.
Alternatively, you may write in to
ICA_APPLES_Administrator@ica.gov.sg.
*For applicants who had entered a valid email address in their online application.