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Hot Topics
What should I do if I need to travel urgently but I do not have a valid passport?
Answer:

Due to overwhelming passport applications, please expect a long processing time of at least six weeks. The processing time will be longer if your photograph does not meet our photo guidelines. If your photo is rejected, please follow our step-by-step guidelines and requirements for digital photo submission via this link: https://www.ica.gov.sg/photo-guidelines.

 

If you need to travel urgently, you may submit a request at the following link/QR code. Submission of supporting documents to substantiate the urgency of travel is necessary for assessment of your request. Such supporting documents may include hotel reservations, flight tickets, travel itinerary etc.

 

You will hear from us within a week, or at least 2 days in advance of your intended date of travel, whichever is earlier. Do log in to the MyICA portal at https://www.ica.gov.sg to check the status of your passport application or retrieve your passport application reference number.

 

https://go.gov.sg/passportrequest

Passport_Urgent.jpg



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Most Popular Questions
How do I apply for a Visa?
Answer:

You can apply for a visa by using our e-Service.

If you do not have a Singpass/Corppass account, you may submit the visa application through an authorised visa agent appointed by the Singapore Overseas Missions or at the nearest Singapore Overseas Mission.

You may visit the Ministry of Foreign Affairs' website under "Overseas Missions" for locations of the Singapore overseas missions. Visitors are advised to liaise with the nearest Singapore Overseas Mission direct for detailed procedure if the visa application is to be submitted at the mission or through their authorised visa agents.


Who do I contact if I encountered problem during the submission of visa application?
What if I do not have Singpass account
What are the documents required for visa applications?

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How do I submit a PR application via the PR system?
Answer: You can submit a PR application via the e-Service. It is advisable that you read through the "Step-by-Step Guide", "Frequently Asked Questions (FAQs)" & "Explanatory Notes and Document List" before submitting your application online.

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How do I check the status of or retrieve the file reference number for my passport application?
Answer:
The processing time from receipt of the passport application till collection of the passport is at least six weeks. The processing time will be longer if your photograph does not meet our photo requirements. You will be notified of the outcome through a notification card by mail or email*.

You may enquire the status of your online application/get your file reference number by logging in to MyICA with Singpass.

For passport applications submitted by post or deposit box, you may enquire the status via our e-Service.

Alternatively, you may write in to ICA_APPLES_Administrator@ica.gov.sg.

*For applicants who had entered a valid email address in their online application.


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Are there any additional fees imposed for collection at post offices?
Answer:

With effect from 1 Oct 2021, Singapore residents will no longer need to pay SingPost an additional fee for passport and IC collections at participating post offices offering Alternate Service Collection (ASC). You may refer to ICA or SingPost for the list of participating post offices. 



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Do I need a visa to enter Singapore?
Answer:
 

You will require a visa to travel and seek entry into Singapore if you hold a travel document issued by one of the countries or places as listed here.



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