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Please select a category from the left navigation bar to see the list of FAQs. Alternatively, you can type your question in "Ask Jamie" at the bottom of the screen.
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Hot Topics
Are we allowed to go to the houses of our extended family for caregiving purposes (e.g., grandparents going to children's house to care for grandchildren, children bringing groceries/food for elderly parents who do not stay with them)?
Answer:

The objective of the circuit breaker measures is to significantly reduce movements and social interactions, especially for seniors who are more vulnerable to COVID-19 infection.

Grandparents can continue to care for their grandchildren if the grandchildren stay with them throughout this period. We strongly urge seniors to stay at home and avoid going out. You should not drop off your children with their grandparents on a daily basis as this increases the risk of transmission. However, exemptions can be made if you belong to one of the following groups:

  • Both parents are essential service workers and unable to work from home;
  • One parent is a healthcare professional (e.g. doctor, nurse, allied health professional, support care staff) and is unable to work from home; and
  • One parent is an essential service worker who is unable to work from home, and have a child/children below the age of three.

Individuals can still visit elderly family members to assist with their daily needs if there is no one else living with them who can do so. Where possible, we strongly recommend for family members to support their elderly relatives who do not stay with them by keeping in contact through phone or video calls, or bringing them groceries, food and other essential supplies to assist with their daily needs. This is to avoid seniors having to make trips out of the home for such activities.

Social gatherings, such as private parties and social get-togethers with friends and relatives and family members not within the same household, are disallowed.

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How can applicants find out the status of their application for their Temporary Relief Fund?
Answer:
MSF and PA have received more than 100,000 applications for the Temporary Relief Fund. We will do our best to process all applications as soon as possible. For applicants who:
 
  • Applied online via go.gov.sg/temporary-relief-fund
    •  They will be notified of the outcome via SMS.
  • Applied at a Social Service Office (SSO)
    • If their application is successful, applicants will be notified by SMS or phone call to collect their cheque.
    • If their application is unsuccessful, applicants will be notified via SMS.
  • Applied at a Community Club/ Centre (CC)
    • If they are successful and:
      • if they indicated the preference to receive assistance via PayNow, applicants who indicated
        preference to receive assistance via PayNow will receive a notification from the PayNow
        service, when the assistance has been credited into their account.
      • If they indicated the preference to receive assistance via crossed cheque, applicants will be
        notified by their CC to collect their cheque.
    • If they are unsuccessful: 
      • applicants will be notified via SMS.


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I am experiencing high levels of stress during this circuit breaker period. Where can I seek help or respite?
Answer:
For those with general anxiety or stress, you may call the National CARE Hotline (Tel: 62026868) for support.
 
For those experiencing marital or parenting stress, you may wish to contact CPH Online Counselling at www.cphonlinecounselling.sg.
 
Live chat: Mon-Fri 9am-9pm
 
From 13 Apr 2020, Sat 10am-2pm
(except public holidays)
 
Email: Anytime, counsellor will respond within 3 working days 


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What are the eligibility criteria for COVID-19 Support Grant? (from 01 Oct 2020)
Answer:
The eligibility criteria for the COVID-19 Support Grant are as follows:
  • Singapore Citizen or Permanent Resident aged 16 and above
  • Full-time or part-time employee affected by the economic impact of COVID-19 (involuntary loss of job/reduction in salary or start of involuntary no pay leave (NPL) should have occurred after 23 Jan 2020):
    • Presently involuntarily unemployed due to retrenchment/contract termination;
    • Presently on involuntary NPL for a period of at least three consecutive months (e.g. Aug - Oct 2020, Oct - Dec 2020); or
    • Presently experiencing reduced monthly salary of at least 30%, for a period of at least three consecutive months (e.g. Aug - Oct 2020, Oct - Dec 2020)
  • Prior gross monthly household income of ≤$10,000 or monthly per capita income of ≤ $3,100
  • Live in a property with annual value of ≤$21,000
  • (New from 01 Oct 2020) Does not own more than one property
  • Not on ComCare Short-to-Medium-Term Assistance or Long-Term Assistance
  • Has not already benefitted from nor is planning to apply for assistance under the Self-Employed Persons Income Relief Scheme (SIRS)
  • Not on SGUnited Mid-Career Pathways Programme - Company Training, or SGUnited Skills Package
  • Full-time National Servicemen and interns are not eligible
  • (New from 01 Oct 2020) Applicants who lost their jobs have to show that they have actively applied or participated in at least one job search or training programme(s) after they lost their jobs. The job search/participation in training programmes should have taken place in the two months before their application. This includes one or more of the following:
      - Applied for schemes under the SGUnited Job & Skills Package;
      - Applied/participated in job search or training programme under Workforce Singapore or the Employment and Employability Institute; 
      - Applied/participated in training programme(s) supported by SkillsFuture Singapore; and/or
      - Applied/interviewed for jobs (at least one application/interview within the past two months preceding your CSG application


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Most Popular Questions
When will I receive the Baby Bonus cash gifts?
Answer:
If your child is born on or after 1 January 2015, you will receive the cash gifts in your selected bank account, in 5 payments within 18 months from the birth of the child.

Payment Schedule for children born on or after 1 Jan 2015

Birth Order 1st & 2nd

Birth Order 3rd onwards

Within 10 working days of birth¹

$3,000

$4,000

6 months old

$1,500

$2,000

12 months old

$1,500

$2,000

 

 

 

15 months old

$1000

$1000

18 Months old

$1000

$1000

Total Payment

$8,000

$10,000

¹ from birth registration or joining Baby Bonus (whichever is later)

To check the scheduled payment date and cash gift payment date, you can select 'View Account Summary' under Services on Baby Bonus Online. For children who were born before 1 January 2015 and have enrolled for the scheme, you can also check their payment details using 'View Account Summary' under Services.



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When can I receive the Government matching in the Child Development Account (CDA)?
Answer: You will receive the Government matching within 2 weeks (excluding public holidays) after saving into the Child Development Account (CDA).

To check your child's CDA payments and “Remaining Cap Amount”, you can go to "View/Update My Baby Bonus Details" on the Baby Bonus Online, log in using your SingPass, and select 'View Statement”.

You can also view your CDA transactions on the monthly statement sent by your CDA bank, or Internet Banking.

For a quick guide on the opening of a CDA and your child’s benefits, you can check out this video under #BiteSizedBabyBonus in Baby Bonus Parenting Resources Facebook Page.

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How can I view my Child Development Account (CDA) transactions?
Answer:

You can view the transactions made in your Child Development Account or CDA in the monthly statement sent by your CDA bank, or through Internet Banking.

You may also go to 'View Statement Summary' on the Baby Bonus Online, log in using your SingPass, and select 'View Statement ' to view the CDA payment details and “Remaining Cap Amount”.

For a quick guide on the opening of a CDA and your child’s benefits, you can check out this video under #BiteSizedBabyBonus in Baby Bonus Parenting Resources Facebook Page.

 



1014028
How do I join the Baby Bonus Scheme?
Answer:

To join the Baby Bonus Scheme, please start by checking your child’s eligibility on Baby Bonus Online. If your child qualifies, you may proceed to apply by following these steps. 

STEP 1: Visit Baby Bonus Online. 

STEP 2: Click “Join”. It will bring you to a SingPass log-in page. 

STEP 3: Log in using your SingPass. 

STEP 4: Complete the relevant sections in the application form. 

STEP 5: Click “Submit” when done. 

When applying, please note that both parents have to decide which parent or a third party will

  • receive the cash gifts as a Nominated Bank Account Holder, and
  • manage the Child Development Account (CDA) as a CDA trustee.

You may wish to know that the Nominated Bank Account Holder for the cash gift and the CDA trustee can be the same person or different persons. The CDA trustee has to be above the age of 18 and must not be a bankrupt. 



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Can 2 foreigners marry in Singapore?
Answer:

Two foreigners can marry in Singapore if they have met the rules and requirements for marriage. Please visit the Registry of Marriages’ (ROM) website for the rules and requirements.



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