The Customer Service Centre is located at HQ SCDF. The walk-in customers will be served by our Customer Service Officers at the front counters.
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For checking of fire safety plans approval & waiver of fire safety requirements status, please make use of our e-Services
For assistance, please contact us through the following ways:
SCDF General Enquiries*
Hotline: 1800 286 5555
SCDF Fire Safety Feedback (24 hours)
Hotline: 1800 280 0000 (Duty Officer)
Fire Codes Clarification
Plans Submission & Plans Audit*
Hotline: 6848 1441 (Duty Officer)
* The Hotlines are available during working hours from Monday to Friday.
* Due to high volume of calls and emails received, our officers may not be able to respond to your calls and emails immediately. Thank you for your understanding.