Answer:
The Customer Service Centre is located at HQ SCDF. The walk-in customers will be served by our Customer Service Officers at the front counters.
Save Time with our
FAQs to answer your enquiries!
For checking of fire safety plans approval & waiver of fire safety requirements status, please make use of our
e-Services.
For assistance, please contact us through the following ways:
SCDF General Enquiries*
Hotline: 1800 286 5555
Email: SCDF_CSC@scdf.gov.sg
SCDF Fire Safety Feedback (24 hours)
Hotline: 1800 280 0000 (Duty Officer)
Email: SCDF_Fire_Safety_Feedback@scdf.gov.sg
Fire Codes Clarification
Email: SCDF_QP_Consultant@scdf.gov.sg
Plans Submission & Plans Audit*
Email: SCDF_CSC@scdf.gov.sg
Plans Search*
Hotline: 6848 1441 (Duty Officer)
* The Hotlines are available during working hours from Monday to Friday.
* Due to high volume of calls and emails received, our officers may not be able to respond to your calls and emails immediately. Thank you for your understanding.
